Remote support
Screen-share, diagnose, and fix without a truck roll. Good for software, accounts, email, and “it was fine yesterday.”
Two-person shop · Homes & small business
Tech support that shows up and actually finishes the job.
JM Tech is the number you call when the Wi-Fi dies before a meeting, the laptop will not boot, or the office printer has become a personality. Remote when that is faster. On-site when it has to be.
- Same-day when we can
- Plain English
- No ticket maze
We work across
- Windows
- macOS
- iPhone & Android
- Wi-Fi & LAN
- Printers & peripherals
- Cloud email & files
Services
What we take off your plate
Residential and small-business work. If it has a power cord, a login, or a blinking light, we have probably seen it.
On-site visits
Cabling, access points, stubborn hardware, and anything that needs eyes and a screwdriver. We come prepared.
Repair & recovery
Slow machines, failing drives, won’t-boot mornings. We stabilize first, then recover files when we can.
Networks & Wi-Fi
Dead zones, guest networks, mesh, and the office that grew one router at a time. We design for the room you have.
Small-business IT
New hires, shared drives, printers that only one person understands, and a stack that should not require a full-time admin.
Backup & hardening
Off-device backups, MFA, phishing-resistant habits, and the unglamorous work that keeps a breach from becoming a week.
Approach
A short path from “it’s down” to “it’s done.”
-
01
Tell us what broke
A few sentences, a photo of the error, or a five-minute call. We decide remote vs. on-site before you wait around.
-
02
We fix the thing in front of us
You get a person, not a queue. We explain the tradeoffs and do not upsell a stack you do not need.
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03
We leave it sturdier
Notes, a backup check, and the one setting that would have caused this again next month.
The shop
Two principals. Your name on the work.
JM Tech is a new LLC run by two people who would rather solve the problem than hand you a portal. We keep the roster small on purpose.
Co-founder
Jeremy
Hands-on support, systems work, and the person who still reads the logs. If you write us, you are not talking to a dispatcher.
Co-founder
Partner
The other half of the shop. Swap this name and bio when you are ready — the site is built so both of you show up as principals.
FAQ
Straight answers
Do you work remotely or come on-site?
Both. We start remote when the problem is software, accounts, or something we can see over a share. We come on-site for hardware, cabling, and anything that needs a physical presence.
Who do you take on?
Households, freelancers, and small teams. If you need a 24/7 NOC or a hundred-seat help desk, we will tell you honestly that you want a different kind of firm.
How do you charge?
Set your rates here once you have them. The site is ready for hourly, visit minimums, or a simple monthly plan for businesses that want a regular check-in.
What should I send when I request help?
Device type, what you were doing, the exact error, and whether anyone else is blocked. A screenshot beats a paragraph.
Contact
Tell us what is on fire.
We read every request ourselves. Include a callback number if you want a voice instead of email.